Refund & Return Policy

Last updated: 06/10/2025
Company: Terapeptides  |  Email: support@terapeptides.com

Overview

Terapeptides supplies products intended strictly for laboratory research. Because of the nature of these materials, we do not accept returns or exchanges except when an item arrives damaged/defective or the incorrect item is received. Requests must be filed within 48 hours of delivery.

Eligibility (Damaged, Defective, or Incorrect Items Only)

  • Damaged on arrival: Visible breakage or leakage of vials, cracked seals, severely dented packaging.
  • Defective product: Wrong fill/label/lot mismatch or clear quality defect.
  • Incorrect item shipped: The received SKU does not match your order confirmation.
To qualify, notify us within 48 hours of delivery and include:
(1) your order number, (2) photos of the item, outer box, and shipping label, and (3) a brief description of the issue.

Note: We may approve a replacement or refund without a physical return when photographs clearly show the issue. If a return is required, an RMA and instructions will be provided.

Non-Returnable Items

  • All research products that are not damaged/defective or incorrect on arrival.
  • Opened, used, or reconstituted materials (including vials opened or mixed with diluent).
  • Custom blends, special orders, and promotional/free items.
  • Items returned without prior authorization (no RMA).

Process: How to File a Claim

  1. Email support@terapeptides.com within 48 hours of delivery with your {order number}, photos, and description.
  2. We will review and confirm approval or request the item back. If a return is required, we will issue an {RMA} and provide the {return address}.
  3. Once approved, we will issue a replacement or a refund to your original payment method.

Refunds

Upon approval (and receipt of any required return), your refund will be processed to the original payment method. Processing times vary by bank/issuer. We will notify you by email when your refund has been initiated.

Late or Missing Refunds

  • Check your bank/credit account again.
  • Contact your card issuer; posting can take several business days.
  • If you still don’t see it after the issuer’s timeframe, email support@terapeptides.com.

Exchanges

We replace items only if they are defective, damaged, or incorrect. For the same item replacement, contact support@terapeptides.com with your {order number} and photos.

Shipping for Approved Returns

  • If we request the product back, we will provide return instructions and an RMA.
  • For items confirmed damaged/incorrect, we typically issue a prepaid return label. If you choose your own carrier, return costs are not reimbursed without prior written approval.
  • Use a trackable service and pack items securely. We are not responsible for returns lost or damaged in transit.

Gifts

If the item was marked as a gift and shipped directly to you, approved refunds may be issued as a store credit to the gift recipient. Otherwise, the refund will be sent to the purchaser.

Important Notes

  • Products are for laboratory research use only—not for human or veterinary use.
  • Photographic evidence (item, packaging, shipping label) is required for damage claims.
  • Please do not return items without an approved RMA.

Need help?

Contact us at support@terapeptides.com for questions related to refunds and returns.